Refund policy
Last updated: October 2026
GLÓRIAS offers four main services: Appraisal, Certification, Purchase and sale of items, and Consignment sale, as well as guidance and support for the sale of collectibles where applicable.
This Policy sets out the cancellation, return and refund conditions applicable to the products and services offered by GLÓRIAS, without prejudice to the rights guaranteed to consumers by Brazilian law.
1. Appraisal
The Appraisal is a professional opinion based on the photographs, documents and information provided by the client. It is also the mandatory first step of Certification.
The client may request cancellation of the service before the analysis begins.
Where the right of withdrawal provided for under Brazilian law applies, the client may exercise it within the legal period, including for services ordered online.
Once the legal period for exercising the right of withdrawal has expired, no refund will be given for a service already started or completed, except as provided under applicable law.
If the client disagrees with the conclusion, they may seek the opinion of another expert. A difference of opinion does not, in itself, constitute a failure in the provision of the service and does not give rise to a refund.
After the Appraisal, the client receives a R$ 90 discount code, valid for 1 (one) month, to be used for the certification of the same item, in accordance with the Terms of Service. The Appraisal fee is not refunded if the client chooses not to certify the item, fails to use the code within its validity period, or if the Appraisal indicates that certification is not possible. The discount code cannot be exchanged for cash and is non-refundable.
2. Certification
Certification consists of issuing a digital certificate accompanied by an expert analysis of the item submitted, and is always preceded by a mandatory Appraisal.
The client may request cancellation of the service before the analysis begins.
Where the right of withdrawal provided for under Brazilian law applies, the client may exercise it within the legal period.
Once the legal period for exercising the right of withdrawal has expired, no refund will be given for a service already started or completed, except as provided under applicable law.
If Certification is cancelled or refunded, the amount actually paid for the Certification, net of the discount code used, will be refunded. The fee for the Appraisal already carried out is not refunded, as that service has already been rendered, and the discount code used is not reactivated.
If, after the analysis has begun, GLÓRIAS concludes that the certificate cannot be issued because the available evidence is insufficient, the amount actually paid for the Certification will be refunded to the client, excluding the Appraisal fee.
The conclusions stated in the certificate represent a reasoned professional opinion based on the evidence available on the date of the analysis. The client's disagreement with the conclusion does not, in itself, constitute a failure in the provision of the service and does not give rise to a refund.
The certificate is digital; shipping a printed copy by post (additional cost of R$ 150) is a separately ordered option and is subject to the same cancellation conditions set out in this section.
3. Purchase and sale of items
3.1 Selling an item to GLÓRIAS (direct purchase)
After receiving photos and information about the item, GLÓRIAS may make a direct purchase offer. This offer is an independent commercial transaction and should not be confused with a market appraisal or with the potential value the item could reach in a future sale.
The client may decline or withdraw from the offer at any time before accepting it, at no cost.
Once the offer has been accepted and the item sent for verification, if GLÓRIAS finds, after examination, that the item does not match what was described or presented, the offer may be revised or cancelled and the item returned to its owner.
3.2 Buying an item from GLÓRIAS's inventory
The items sold by GLÓRIAS are collectibles, often unique and of a particular nature.
For online purchases, consumers may exercise the right of withdrawal within 7 (seven) calendar days from the signing of the contract or receipt of the item, as applicable, under the Brazilian Consumer Protection Code.
To exercise the right of withdrawal, the client must contact GLÓRIAS through its official channels within the legal period and state their intention to return the item.
The item must be returned to GLÓRIAS, subject to the applicable return conditions and without prejudice to the rights guaranteed to consumers by Brazilian law.
Once the item has been received and inspected, GLÓRIAS will refund the amounts due using the payment method used for the purchase and within the applicable timeframes.
If an item with a digital certificate issued by GLÓRIAS is returned, the corresponding certificate may be recorded as invalid in the company's records and verification systems, where necessary to prevent it from remaining associated with a piece whose ownership or circulation has changed.
Consumer rights relating to products with flaws or defects, where applicable, remain guaranteed by Brazilian law, regardless of the right of withdrawal.
4. Consignment sale
By prior agreement with the owner, GLÓRIAS may broker the consignment sale of an item, presenting it to its network of clients and collectors or seeking opportunities with dealers, specialized platforms or auction houses, in Brazil or abroad.
GLÓRIAS's involvement in the consignment sale of an item does not guarantee its sale, completion of the transaction within a given timeframe or any minimum price.
The client may request cancellation of the service before promotion, prospecting or marketing has actually begun, without prejudice to the conditions previously agreed between the parties and any costs already incurred on the owner's behalf.
Where applicable, the terms of the transaction, including commission, sales strategy and any additional costs, will be agreed in advance.
Once a sale has been concluded with a buyer and payment has been received by GLÓRIAS, the transaction can no longer be cancelled; any exceptional situations will be considered case by case, without prejudice to the rights guaranteed by applicable law.
5. Items damaged in transit
If the client receives an item with visible damage caused during transport, we recommend notifying GLÓRIAS as soon as possible, preferably within 48 hours of receipt, sending photographs of the packaging, the shipping label and the item.
Each case will be assessed individually, without prejudice to the rights guaranteed to consumers by applicable law.
6. Refund method
Where applicable, refunds will be made using the same payment method used for the purchase, subject to the processing times of financial institutions, card issuers or the payment platform used.
When the right of withdrawal is exercised, the refund will follow the conditions and timeframes provided under applicable law.
7. How to request a cancellation, return or refund
To cancel a service, exercise the right of withdrawal or report any matter relating to a return or refund, the client may contact GLÓRIAS by email:
Whenever possible, the request should include the client's name, the order number or reference and the service or item concerned.
GLÓRIAS will acknowledge receipt of the request and process it in accordance with applicable law and the conditions of this Policy.
8. Contact
For questions about cancellations, returns or refunds, please contact GLÓRIAS:
GLÓRIAS
CNPJ: 29.315.100/0001-99
Email: contato@glorias.com.br
Website: www.glorias.com.br