Shipping policy
Last updated: September 2026
This Shipping and Delivery Policy sets out the conditions applicable to the digital services provided by GLÓRIAS and to the physical items shipped in the course of its activities.
Depending on the service or transaction, delivery may be digital or by physical shipment.
1. Appraisal
The Appraisal is a digital service.
Once payment has been confirmed and the photographs, documents and information needed for the analysis have been received, GLÓRIAS will carry out the appraisal and send its conclusion to the client via WhatsApp, using the number provided when ordering.
Delivery times may vary depending on the complexity of the item and the volume of requests in progress.
2. Certification
Certification is a digital service. The certificate is always issued digitally and sent to the client by email, usually in two formats: PDF, for use and archiving, and image (PNG), to make it easy to share and present.
Shipping a printed copy of the certificate by post is optional and must be requested by the client when ordering, at an additional cost of R$ 150 per item. Unless expressly requested, no printed certificate is sent.
Depending on the nature of the item and the circumstances of the analysis, GLÓRIAS may request additional information, documents or photographs before completing the process.
3. Shipping of physical items
Depending on the type of transaction, the physical item may be shipped by GLÓRIAS or directly by the owner of the item, as described below.
3.1 Purchase and sale of items (items from GLÓRIAS's inventory or acquired by direct purchase)
Physical items sold by GLÓRIAS — whether from its own inventory or acquired from third parties through direct purchase — will be shipped to the buyer by GLÓRIAS, in accordance with the specific terms of the transaction and after payment has been confirmed.
Orders are normally prepared and dispatched within 3 (three) business days, unless otherwise stated in the item description or specifically agreed between the parties.
3.2 Consignment sale
In a consignment sale, the item remains in the owner's custody until the sale is confirmed.
Once the sale has been concluded and the buyer's payment received, the item is shipped to the buyer directly by the owner, with the prior authorization of GLÓRIAS.
Unless otherwise agreed between the parties, shipping the item and the related costs (packaging, transport, insurance and other shipping expenses) are the responsibility of the owner/seller. Where applicable, these costs may be deducted from the amount transferred to the owner or agreed in advance according to the transaction strategy.
In certain transactions, particularly when the item is located at another address, shipping times and conditions may be specifically agreed between GLÓRIAS and the owner.
4. Delivery area
GLÓRIAS ships throughout Brazil and, in certain cases, abroad.
International shipping depends on the nature of the item, the destination country, the applicable legal and customs requirements and the logistics options available.
5. Shipping methods
Physical items may be shipped by Correios (Brazilian postal service), carriers or other logistics operators deemed suitable for each transaction.
The shipping method will be chosen according to the characteristics, value and fragility of the item, as well as the destination and the options available at the time of the transaction.
Whenever possible, the buyer will be given a tracking code or other means of following the shipment.
Where necessary, additional packaging, insurance or specialized transport services may be used. Any applicable costs will be communicated according to the specific terms of the transaction.
6. Delivery times
Delivery times for physical items depend on the shipping method chosen, the destination and the operating conditions of the carrier responsible.
The preparation and dispatch time at GLÓRIAS does not include the time needed for transport to the recipient's address.
Delays caused by external factors, including strikes, weather conditions, inspections, customs procedures or logistics problems, may affect the initially estimated delivery time.
7. Delivery address
The buyer is responsible for providing correct and up-to-date shipping information.
If an order is returned due to an incorrect address, an absent recipient or a failed delivery caused by incorrect information, new shipping costs may be charged.
8. Damaged or lost items
If the client receives an item with visible damage caused during transport, we recommend contacting GLÓRIAS as soon as possible, preferably within 48 hours of receipt, sending photographs of the packaging, the shipping label and the item.
Cases of damage, loss or other transport-related problems will be assessed according to the circumstances of the transaction, the terms of the service ordered and the rights guaranteed by applicable law.
The conditions relating to returns and refunds are set out in the GLÓRIAS Refund Policy.
9. Contact
Questions about shipping, delivery or receipt of digital services may be sent to:
GLÓRIAS
CNPJ: 29.315.100/0001-99
Email: contato@glorias.com.br